Ruchazie Housing AssociationWe are a Community Based Housing Association based in the east end of Glasgow. About UsOur History
Performance
We are committedd to providing good quality housing and services to our tenants. Below are some examples of how we gather and publish this information.
We conduct a full tenant satisfaction survey every three years to all of our tenants and also carry out satisfaction surveys upon the completion of new investments to our tenants homes.
We encourage our tenants to participate to help us build upon our services.
View our most recent
News
New Office Opening Hours
Following consultation with tenants, our Management Committee have approved flexible working for staff. This means that our office opening hours and telephone line opening hours have changed. Our new office opening hours are as follows;
Monday 9.30am - 4.00pm
Tuesday 9.30am-4.00pm
Wednesday Closed - Staff will be working from home and available via email and telephone from 1.15pm - 4.30pm
Thursday 9.30am - 4.00pm
Friday 9.30am - 3.00pm
Our telephone lines will be available from 8.30am - 4.30pm Monday, Tuesday & Thursday, 1.15pm - 4.30pm Wednesday, & 8.30am - 3.00pm Friday
UNIVERSAL CREDIT MIGRATION
Tenants will continue to be affected by Universal Credit Migration, recently tenants who are in receipt of ESA have been affected. IF you need help or support with your claim, please get in touch. It is importnant that you follow advice and instruction from DWP when you are asked. IF you have no access to a phone/PC or tablet you can receive telephone calls to support the process. We are here to help so get in touch if you need support with this. More information can be found on the website at
https://www.gov.uk/guidance/move-to-universal-credit-if-you-get-a-migration-notice-letter
NEWSLETTER
Scottish Child Payment
The Scottish Child Payment has been extended to under 16's from the 14th November 2022. Staff from Scotlands's Social Security are available to discuss any applications or issues you may have. You can call 0800 182 2222 to make an appointment. You may be invited to attend your appointment at Ruchazie Pantry or at home.
Staff can still be contacted by telephone on 0141 774 4433 or email on admin@ruchazieha.co.uk or use the contact form on this page.
OUT OF HOURS EMERGENCY REPAIRS
0800 595 595
Our priority is the safety of our tenants and staff and while we aim to complete repairs within the agreed timescales, it may be the case that some repairs are taking slightly longer to complete due to awaiting materials and contractor shortages.
We continue to arrange servicing of gas installations, as this is a legal requirement and thank all tenants to enable us to retain 100% of this service.
BULK RUBBISH
Please do not leave bulk outside in the street, Any excess rubbish can be taken to the recycling centre at Queenslie, or you can contact Glasgow City Council for an uplift, this service is chargeable.
Please do not leave bulk outside in the street, Any excess rubbish can be taken to the recycling centre at Queenslie, or you can contact Glasgow City Council for an uplift, this service is chargeable.
Fly tipping is an offence and a fine of up to £250 can be imposed if evidence identifies the cuplrit.
Please help us keep Ruchazie clean and tidy and free from rubbish.
IF YOU REQUIRE A BULK UPLIFT SERVICE, YOU SHOULD CONTACT GLASGOW CITY COUNCIL. PLEASE CLICK HERE FOR MORE INFORMATION.
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Information on how we handle and use the information you that you provide to us is included in our Privacy Policy