Estate Management

Your Tenancy

ESTATE MANAGEMENT

Our Property Management Officer carries out regular inspections of the following:

• Gardens
• Closes
• Back-courts
• Common Areas

These inspections highlight any problems in the area immediately, particularly in relation to litter, graffiti and repairs.

The problems are rectified as soon as possible to ensure that your environment is a clean and tidy one. It is your responsibility to keep your gardens in a neat and tidy condition. By this we mean cutting your grass on a regular basis, weed control, de littering and not letting you pets foul your garden.

If you fail to carry these tasks out Ruchazie Housing Association will have no option but to cut your grass etc and you will be charged for this.

MY GLASGOW APP

My Glasgow is a mobile phone app that enables you to report issues to Glasgow City Council.

Download the App to your smart phone today!

https://apps.apple.com/gb/app/myglasgow-glasgow-city-council/id539391208

https://play.google.com/store/apps/details?id=com.myglasgow.council.app&hl=en_GB

You can attach photos, video or any other contextual information to your report and pin point the exact location via integration with Google Maps.

Once submitted your report is routed to Glasgow City Council for processing and allocation to the relevant Service Delivery Team.

FEATURES
There are many features to My Glasgow
- Submit a report.
- Receive information about your submitted report by SMS, push notification or email.
- View your submitted reports.
- Add notes to existing reports.
- News and events.
- Search for Council facilities near to your current location.
- View local information, e.g. council tax bands, planning applications, jobs, etc.
- Integrated help.

WHAT ISSUES CAN YOU REPORT?
You can submit reports for issues such as;
- Missed bin collection
- Broken parking meter
- Illegal fly posting
- Parking meter
- A broken street light
- Graffiti
- Pot holes
- Illegal dumping of waste
- Dog fouling

HOW DO YOU SUBMIT A REPORT?
To submit a report you must capture certain information.

Select the category of the report.
- Complete the questions.
- Capture the evidence, either a photo or video.
- Enter the location.
- Submit the report.

CONTACT US
If you have any enquiries please contact the 'My Glasgow' Team at contact@MyCouncilServices.com or visit us at http://www.glasgow.gov.uk/

GRAFFITI REMOVAL
Did you know that all residents in Glasgow can take advantage of Glasgow City Council’s free graffiti removal service (for communal areas), by calling 0800 027 7027. Please don’t leave graffiti for someone else to report! - help maintain the look of your area by reporting graffiti promptly to the above number.