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Business Plan 2020 - 2023
Tenant Engagement Strategy
Annual Assurance Statement
Annual Assurance Statement 2021
Annual Assurance Statement 2020
Assurance Statement 2019
Tenant Satisfaction Survey
Policies
Abandonment Policy 21
Adaptions Policy Approved 20
Allocation Policy 2022
Anti-fraud and Bribery Policy 21
Anti Social Behaviour Policy 21
Asset Management Strategy 20
Committee Annual Review Procedure 21
Business Plan Final 20-25 March 21
Committee Expenses 2020
Committee Recruitment 2021
Committee Succession Planning Policy 21
Communication Strategy 21
Complaints Handling Procedure 21
Complaints Policy Approved 21
Complaints Reporting 21
Compensation Policy Approved 21
Data Retention Policy 21
Declaration of Interest Policy 19
Donations Policy 22
Entitlements and Benefits Policy 21
Equal Opportunities Policy 2014
Factoring Policy 20
Gas Management Safety Policy 22
Installation of Satellite Dishes 21
Maintenance Policy
Membership Policy 2019
Permission to Reside Policy
Procurement Policy 21
Rechargeable Repairs Policy
Rechargeable Repairs 21
Rent Management Policy 21
Rent Setting Policy 19
Ruchazie HA Rules Nov 21
Repairs and Maintenance Policy 21
Right to Repair 22
Standing Orders and Delegated Authorities Approved June 2019
Succession Policy 2012 -2015
Recruitment Policy 21
Rent Management Policy 2018
Service Standards 21
Tenancy Management Policy May 2019
Treasury Management Policy 21
Treasury Management Policy 21
Unacceptable Actions 21
Whistleblowing Policy - Approved October 2019
Risk Management Policy - Approved October 2019
Procurement Policy Approved 2017
Whislteblowing Policy
Risk Management Policy
FOI Policy November 2019
Factoring Policy December 2019
Membership Policy 2019
Void Management Policy April 2021
Newsletters
Winter Newsletter 2021
Autumn Newsletter 2021
Summer Newsletter 2021
Spring Newsletter 2021
Winter Newsletter 2020
Autumn Newsletter 2020
Summer Newsletter 2020
Spring Newsletter 2020
Annual Reports
Annual Report 2020/2021
Annual Report 2018/2019
Annual Report 2017 - 2018
Annual Report 2016 - 2017
Financial Accounts
Financial Accounts 2016
Annual Accounts 2017
Annual Accounts 2018
Annual Accounts 2019
Annual Accounts 2020
Annual Accounts 2021